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The demand for retail banking services is concerned with the demand for the financial services offered in retail/ commercial banks. The general objective of this particular study was to examine the factors affecting customer demand for financial services offered by commercial banks in Nairobi County. The researcher used both primary and secondary data sources. The target group for this study was bank customers from a select 13 of the 43 commercial banks operating in Nairobi County as registered by the Central Bank of Kenya that is; Barclays Bank, CFC Stanbic, Chase Bank, Commercial Bank of Africa, Co-operative Bank of Kenya, Diamond Trust Bank, Equity Bank, Gulf Africa bank, I&M Bank, Kenya Commercial Bank, NIC Bank, Standard Chartered Bank and the United Bank of Africa. From these 13 Banks, a sample population of 115 respondents was drawn for investigation. This sample was selected using stratified random sampling technique. Both open and closed ended questionnaires were use
Increasing uses of information technology (IT) helps to solve problems of efficiency, speed and prompt services. This study aimed at measuring contributions of IT on bank services delivery and customer satisfaction (CS), specifically to assess whether customers are satisfied with operations, to determine major service quality (SQ) determinants and identify its relationship between these determinants and SQ as well as CS. This study adapted SERVQUAL instrument model developed by Parasuraman and others (1990) to gather information. Descriptive statistics (frequencies, means), multiple regressions and correlation analyses were used. Study found that customers were dissatisfied with service rendered, there are six factors that determine SQ and among those, service delivery system has strong influence on CS, there is strong positive multiple correlations between SQ determinants and CS as well as SQ itself
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Bank managements are interested in determining the rate of liquidity based on a strategy for meeting this need. Lack of sufficient liquidity might impose heavy costs and even lead to bankruptcy. On the other hand, surplus liquidity will result in losing investment opportunities and reduction in productivity and profit ability of banks. In this research, efforts are taken to use the most affecting factors by investigation on important factors effective on the liquidity rate. The data used are chosen from 573 real values of banking operations. The variables are NEII 1 , RTGS 2 and clear transaction and the outcome of these variables is bank liquidity. In this research, two methods of ARIMA and multiple regressions are applied for predicting the future liquidity data and two mathematical models are introduced. The model introduced can predict liquidity rate based on two years data effectively. The results showed that the mean deviations between output of model
There are some features of a good supplier of Auto Start Power Bank that should be considered before choosing a supplier to buy such products from. There are many people out ......http://www.newnow.com/
Vise od 10 nemackih banaka, regionalnih i internacionalnih, ukljucujuci Dojce bank, Komercbank, DZ Bank AG, Landesbank su otvorile racune u Bank of China i Frankfurtu. Ugovor je potpisan u martu prilikom posete kineskog predsednika Xi Jinping-a Nemackoj, u martu ove godine, izmedju Bundesbanke i Narodne banke Kine
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Mobile Banking refers to provision of banking and financial services with the help of mobile telecommunication devices. The scope of offered services may include facilities to conduct bank transactions, to administer accounts and to access customized information. After the launch of mobile banking in India, mobile banking transactions have seen some growth. Still mobile banking has a long way to go as, majority of customers prefer banking in traditional ways. The basic objective is to identify the advantages and limitations of mobile banking and the problems faced by customers in mobile banking. The banking sector reforms and introduction of e-banking has made very structural changes in service quality, managerial decisions, operational performance, profitability and productivity of the banks. There are various factors which have played vital role in the Indian banking sector for adoption of technology. So in order to run the mobile banking effectively, proper care has b