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We must address how we can extend access, improve outcomes and lower costs across the entire community of stakeholders. If we put our patients – their outcomes and information at the center, we can begin to build a picture of a connected health vision. Here’s a look:... Connect to Care Interactive map 1. Injury and Treatment Take a tour of an injured wrestler’s journey through Cisco’s Connect to Care Vision Injured Wrestler is initially treated by paramedic. Paramedic uses IP-enabled radio to inform local clinic of incoming patient. Click the hyperlink buttons below to learn more about Cisco’s solutions for Injury and Treatment: Unified Emergency Communications Secure Wireless Communications Interoperability Interoperability Systems previous Click the bubbles for a more detailed view of Connect to Care home next Connect to Care Interactive map 2. Treatment at Local Clinic Take a tour of an injured wrestler’s journey through Cisco’s Connect to Care Vision Wrestler is transported to local clinic and treated. Clinicians conduct remote consultations with specialists at primary hospital via Cisco TelePresence™, Expert on Demand and/or share images and collaborate through the Collaboration and Reporting solution. Click the hyperlink buttons below to learn more about Cisco’s solutions for Treatment at Local Clinic: Expert on Demand Secure Wireless TelePresence Collaboration and Reporting previous Click the bubbles for a more detailed view of Connect to Care home next Connect to Care Interactive map Take a tour of an injured wrestler’s journey through Cisco’s Connect to Care Vision 3. Admission to Primary Hospital Admitting personnel use wireless tablet computers to conduct initial exam and to fill out consent forms prior to ordering tests. Click the hyperlink buttons below to learn more about Cisco’s solutions for Admission to Primary Hospital: Mobile Collaboration previous Click the bubbles for a more detailed view of Connect to Care home next Connect to Care Interactive map 4. Security and Safety Take a tour of an injured wrestler’s journey through Cisco’s Connect to Care Vision Patient is placed in a room monitored by Cisco’s Physical Security for Healthcare solution, which can monitor room conditions. Click the hyperlink buttons below to learn more about Cisco’s solutions for Security and Safety: Medical-Grade Network (MGN) Nurse Connect EXTENSION Solution Suite
Whether you are in retail, hospitality, healthcare, transportation, or another industry, keeping and attracting customers are crucial to the success of your organization. And with ten billion mobile devices populating our planet by 20161, organization can look to mobility and the Wi-Fi network to deliver innovative user services and enhance the customer experience. Built on Cisco® Unified Access infrastructure, Cisco Connected Mobile Experiences can help you improve loyalty and increase revenue by delivering context-aware mobile information that matches your customers’ realtime needs and preferences. Cisco Connected Mobile Experiences can help you: • Engage customers through personalized and relevant mobile services. • Increase operational efficiencies with historical analytics on customer behavior. Challenges • User Connectivity: With mobility going mainstream, customers expect Internet connectivity 24 hours a day, 7 days a week. The challenge is to provide transparent onboarding that protects both the customer and the venue. • User Visibility: You might be effective at getting customers into your store. But do you have visibility into customer behavior after that customer is inside? • Relevant Communication: Today’s customers demand content and services more closely customized to their needs and preferences. Relevance is what turns a random communication into a valued message. Solution Benefits • Transition Wi-Fi from an IT cost center to a platform for end-user services. • Increase customer intimacy by offering personalized, relevant content. • Generate new revenue through third-party targeted mobile advertising. • Increase venue effectiveness by using traffic flows to better position products or services, adjust floor layouts to better serve customers, and staff service locations according to traffic and time of day.
THE 9/11 COMMISSION REPORT Final FM.1pp 7/17/04 5:25 PM Page v CONTENTS List of Illustrations and Tables ix Member List xi Staff List xiii–xiv Preface xv 1. “WE HAVE SOME PLANES” 1 nside the Four Flights 1 Improvising a Homeland Defense 14 National Crisis Management 35. 2. THE FOUNDATION OF THE NEW TERRORISM 47. A Declaration of War 47 Bin Ladin’s Appeal in the Islamic World 48 The Rise of Bin Ladin and al Qaeda (1988–1992) 55 Building an Organization, Declaring War on the United States (1992–1996) 59 Al Qaeda’s Renewal in Afghanistan (1996–1998) 63. 3. COUNTERTERRORISM EVOLVES 71. From the Old Terrorism to the New: The First World Trade Center Bombing 71 Adaptation—and Nonadaptation— . . . in the Law Enforcement Community 73 . . . and in the Federal Aviation Administration 82 . . . and in the Intelligence Community 86. Page vi . . . and in the State Department and the Defense Department 93 . . . and in the White House 98 . . . and in the Congress 102. 4. RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 108 4.1. Before the Bombings in Kenya and Tanzania 108 Crisis: August 1998 115 Diplomacy 121 Covert Action 126 Searching for Fresh Options 134 5. AL QAEDA AIMS AT THE AMERICAN HOMELAND 145. Terrorist Entrepreneurs 145 The “Planes Operation” 153 The Hamburg Contingent 160 A Money Trail? 169 6. FROM THREAT TO THREAT 174. The Millennium Crisis 174 Post-Crisis Reflection: Agenda for 2000 182 The Attack on the USS Cole 190 Change and Continuity 198 The New Administration’s Approach 203 7. THE ATTACK LOOMS 215. First Arrivals in California 215 The 9/11 Pilots in the United States 223 Assembling the Teams 231 Final Strategies and Tactics 241 8. “THE SYSTEM WAS BLINKING RED” 254. The Summer of Threat 254 Late Leads—Mihdhar, Moussaoui, and KSM 266 9. HEROISM AND HORROR 278. Preparedness as of September 11 278 September 11, 2001 285 Emergency Response at the Pentagon 311 Analysis 315. 10. WARTIME 325 10.1 Immediate Responses at Home 326 10.2 Planning for War 330 10.3 “Phase Two” and the Question of Iraq 334 11. FORESIGHT—AND HINDSIGHT 339. Imagination 339 Policy 348 Capabilities 350 Management 353 12. WHAT TO DO? A GLOBAL STRATEGY 361. Reflecting on a Generational Challenge 361 Attack Terrorists and Their Organizations 365 Prevent the Continued Growth of Islamist Terrorism 374 Protect against and Prepare for Terrorist Attacks 383 13. HOW TO DO IT? A DIFFERENT WAY OF ORGANIZING THE GOVERNMENT 399. Unity of Effort across the Foreign-Domestic Divide 400 Unity of Effort in the Intelligence Community 407 Unity of Effort in Sharing Information 416 Unity of Effort in the Congress 419 Organizing America’s Defenses in the United States 423 Appendix A: Common Abbreviations 429 Appendix B:Table of Names 431 Appendix C: Commission Hearings 439 Notes 449
Staff Investigation of the 9/11 Plot The staff’s investigation of the 9/11 plot built on the extensive investigations conducted by the U.S. government, particularly the FBI. The government thoroughly examined the plot’s financial transactions, and the Commission staff had neither the need nor the resources to duplicate that work. Rather, the staff independently assessed the earlier investigation. We had access to the actual evidence of the plotters’ financial transactions, including U.S. and foreign bank account statements, fund transfer records, and other financial records. We also had access to the FBI’s extensive work product, including analyses, financial spreadsheets and timelines, and relevant summaries of interviews with witnesses, such as bank tellers, money exchange operators and others with knowledge of the conspirators’ financial dealings. We were briefed by and formally interviewed the FBI agents who led the plot-financing investigation, sometimes more than once. In addition to the FBI, we met with key people from other agencies, including the CIA and the Financial Crimes Enforcement Network (FinCEN), who had relevant knowledge about the plot financing. Commission staff also interviewed law enforcement officials from other countries who had investigated the 9/11 plot, reviewed investigative materials from other countries, and interviewed relevant private-sector witnesses. Finally, the staff regularly received relevant reports on the interrogations of the plot participants now in custody. Financing of the Plot To plan and conduct their attack, the 9/11 plotters spent somewhere between $400,000 and $500,000, the vast majority of which was provided by al Qaeda. Although the origin of the funds remains unknown, extensive investigation has revealed quite a bit about the financial transactions that supported the 9/11 plot. The hijackers and their financial facilitators used the anonymity provided by the huge international and domestic financial system to move and store their money through a series of unremarkable transactions. The existing mechanisms to prevent abuse of the financial system did not fail. They were never designed to detect or disrupt transactions of the type that financed 9/11. Financing of the hijackers before they arrived in the United States 131 National Commission on Terrorist Attacks Upon the United States Al Qaeda absorbed costs related to the plot before the hijackers arrived in the United States, although our knowledge of the funding during this period remains somewhat murky. According to plot leader Khalid Sheikh Muhammad (KSM), the Hamburg cell members (Muhamad Atta, Marwan al Shehhi, Ziad Jarrah, and Ramzi Binalshibh) each received $5,000 to pay for their return from Afghanistan to Germany in late 1999 or early 2000, after they had been selected to join the plot, and the three Hamburg pilots also received additional funds for travel from Germany to the United States. Once the nonpilot muscle hijackers received their training, each received $2,000 to travel to Saudi Arabia to obtain new passports and visas, and ultimately $10,000 to facilitate travel to the United States, according to KSM.143 We have found no evidence that the Hamburg cell members received funds from al Qaeda earlier than late 1999. Before then, they appear to have supported themselves. For example, Shehhi was being paid by the UAE military, which was sponsoring his studies in Germany. He continued to receive a salary through December 23, 2000. The funds were deposited into his bank account in the United Arab Emirates and then wired by his...
For a Criminal Investigation of the Events of September 11th, 2001 The worst single criminal act ever committed on US soil, the attacks of September 11th, 2001 have served as justiﬁcation for: US invasions of Afghanistan and Iraq; a new doctrine of preventive war; the USA PATRIOT Act and Department of Homeland Security; torture and indeﬁnite detention of “enemy combatants”; surveillance of citizens without a court warrant; and shifting trillions of dollars in public spending priorities. Surveys by Zogby and Scripps-Howard found that signiﬁcant proportions of US citizens believe their own government had “actionable foreknowledge” of the attacks and “consciously failed to act” (Zogby 2004), or even that elements of the state were involved in orchestrating the attacks. The widespread disbelief in the ofﬁcial story indicates a deep crisis of trust in government, one that only an exhaustive and fearless criminal investigation can address. We ﬁrmly believe there is probable cause for such an investigation. The case for investigation is based on three pillars: 1) evidence of cover-up and a lack of serious investigation after the fact; 2) evidence of misconduct on the day of 9/11 3) evidence of foreknowledge and preparation before September 11th. Undertaking a full-scale, truly independent investigation is imperative, not only because there must be justice for the victims, but also because of the role 9/11 has played in justifying policies of aggression supposedly justifed by 9/11 must be halted, and a shattered public trust must be repaired. The 9/11 Cover-up 1 • During their 2002 inquiry, the Congressional joint intelligence committees (who redacted 1/4 of their report) were scrutinized by an FBI counter-investigation, which invaded the Senate in search of an alleged leak. It was widely believed that the FBI investigation may have been intended to have a chilling effect on the conduct of the Congressional Joint Inquiry. • The Congressional investigation failed to pursue solid evidence of a money trail to the alleged hijackers from the US-allied Pakistani intelligence agency (ISI). The ISI chief was removed from his post when strong evidence of his connection to the plot surfaced in early October 2001, but no serious punitive action was taken against him. • Evidence was destroyed or withheld, including suppression of the discovery of black boxes from the two ﬂights at Ground Zero and the destruction of tapes made by the air trafﬁc controllers who handled the same ﬂights.2 • Whistleblowers such as FBI translator Sibel Edmonds and Anthony Shaffer of “Able Danger” were disciplined or ﬁred, even as FBI, CIA, and military ofﬁcials who were blamed for failures received promotions and medals. • The September 11th relatives who lobbied for the 9/11 Commission (after 14 months of White House resistance) submitted 400 questions that Commissioners accepted as a “roadmap.” 70 percent of the questions were fully ignored in The 9/11 Commission Report. Many of the relatives later declared the Report a whitewash.3 • 9/11 Commissioner Max Cleland resigned in late 2003, calling the panel a whitewash and saying, “Bush is scamming America.” There • Philip Zelikow, the 9/11 Commission executive director who oversaw the panel’s activities, refused to step down after the September 11th families called for his resignation due to grave conﬂicts of interest (close association with Condoleezza Rice, member of White House national security staff both before 9/11 and in 2002, member of Foreign Intelligence Advisory Board). • Rice may have committed perjury in her April 2004 Commission testimony that an August 2001 Presidential Daily Brieﬁng to Bush was only of “historical signiﬁcance,” when in fact it detailed current intelligence. • The 9/11 Commission Report claimed the ﬁnancial background of the attacks was unknown, but dismissed the question as being of “little practical signiﬁcance” (page 172). Since when doesn’t an investigation “follow the money”? • Large sections of the report are based on the confessions of “enemy combatants” such as Khalid Sheikh Mohammed, as provided in the form of transcripts by the government. The 9/11 Commission staff was not allowed to see or interview any of these “enemy combatants.” • Over a period of several years, NORAD, FAA, White House and military ofﬁcials gave widely divergent and conﬂicting accounts of the air defense response to 9/11, but no one was ever held accountable for upholding falsehoods. The 9/11 Commission chairs later admitted they considered a criminal investigation of NORAD’s statements, but preferred instead to present a unanimous report. • The focus of the Commission will be on the future. We’re not interested in trying to assess blame. We do not consider that part of the Commission’s responsibility. – Lee Hamilton, 9/11 Commission vice-chairman.
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While it might not quite be time to pop the bubbly, there's reason to believe that hiring in several key industries will be on the upswing in the first few months of the new year. The latest Manpower Employment Outlook Survey indicates growing optimism among U.S. employers. Of more than 18,000 surveyed, 17 percent anticipated raising staff levels in their first-quarter hiring — the best outlook in six years.
Available applications and services are subject to change at any time. Table of Contents Get Started 1 Your Phone at a Glance 1 Set Up Your Phone 1 Activate Your Phone 4 Complete the Setup Screens 4 Set Up Voicemail 6 Sprint Account Information and Help 7 Sprint Account Passwords 7 Manage Your Account 7 Sprint Support Services 8 Phone Basics 10 Your Phone’s Layout 10 S Pen Overview 11 Understanding the S Pen 12 Removing the S Pen from your Phone 12 Using the S Pen 13 Screen Capture 15 Air View 17 Turn Your Phone On and Off 17 Turn Your Screen On and Off 17 Multi Window Overview 18 Enable Multi Window 18 Display Multi Window 18 Work With Multi Window 18 Touchscreen Navigation 19 Your Home Screen 24 Home Screen Overview 24 Creating Shortcuts 25 Adding and Removing Primary Shortcuts 26 Adding and Removing Widgets 27 Extended Home Screens 27 Recently Used Applications 28 Status Bar 29 i Enter Text 31 Touchscreen Keyboards 32 Text Input Methods 32 Google Voice Typing 33 Samsung Keyboard Input Options 34 Samsung Keyboard Options 36 Swype Input Options 37 Swype Text Entry Options 38 Tips for Editing Text 40 Phone Calls Make Phone Calls 41 41 Call Using the Keypad 41 Call from Logs 41 Call from Contacts 42 Call a Number in a Text Message 43 Call a Number in an Email Message 43 Call Emergency Numbers 43 Receive Phone Calls 44 Answer an Incoming Call 44 Mute the Ringing Sound 44 Reject an Incoming Call 45 Reject a Call with a Text Message 45 Voicemail (Traditional) 45 Set Up Voicemail Through the Phone App 45 Retrieve Your Voicemail Messages 46 Voicemail Notification 46 Visual Voicemail 46 Set Up Visual Voicemail 47 Review Visual Voicemail 47 Listen to Multiple Voicemail Messages 47 Configure Visual Voicemail Options 48 Configure Visual Voicemail Settings 49 Automatically Enable the Speakerphone 50 Change Your Main Greeting via the Voicemail Menu 50 Edit the From Name via the Voicemail Menu 50 Record a Visual Voicemail Message 51 Phone Call Options 51 ii Dialing Options 51 Caller ID 52 Call Waiting 52 3-way Calling 52 Call Forwarding 53 In-call Options 53 Speed Dialing 54 Logs 56 View Logs. 56 Logs Options 56 Clear Logs 57 Call Settings 57 Call Rejection 57 Set Reject Messages 57 Ringtones and Keypad Tones 58 Call Alert 58 Call Answering/Ending 59 Auto Screen Off During Calls 59 Accessory Settings for Call 59 My Call Sound 59 Use Extra Volume for Calls 60 Increase Volume in Pocket 60 Additional Settings 60 US Dialing 61 International Dialing 61 TTY Mode 61 DTMF Tones 62 Voicemail Settings 62 Voice Privacy 63 Contacts 65 Get Started With Contacts 65 Access Contacts 65 The Contacts List 66 Add a Contact 67 Save a Phone Number 68 Edit a Contact 70 Add or Edit Information for a Contact 70 iii Assign a Stored Picture to a Contact 71 Assign a New Picture to a Contact 71 Assign a Ringtone to a Contact 72 Join a Contact 72 Delete a Contact 72 Synchronize Contacts 73 Add Entries to Your Favorites 74 Add Facebook Content to Your Contacts 74 Create Groups 75 Share a Contact 76 Accounts and Messaging 78 Gmail / Google 78 Create a Google Account 78 Sign In to Your Google Account 79 Access Gmail 79 Send a Gmail Message 79 Read Gmail Messages 80 Reply to Gmail Messages 81 Email 81 Add an Email Account 82 Add a Corporate Email Account 82 Compose and Send Email 84 View and Reply to Email 84 Manage Your Email Inbox 85 Corporate Email Features 86 Edit Email Account Settings 87 Edit Corporate Email Account Settings 88 Delete an Email Account 90 Add the Email Widget 90 Text Messaging and MMS 91 Compose Text Messages 91 Send a Multimedia Message (MMS) 91 Save and Resume a Draft Message 93 New Messages Notification 93 Managing Message Conversations 93 Text and MMS Options 95 Social Networking Accounts 98